Excellent customer service is essential, especially for the small business owner. As the owner of a small business you do not have the luxury of spending hundreds of dollars to get new customers so you have to work to retain the customers you have. It often takes less work to maintain your current client base than to acquire new ones.
It is always good to develop a process that works for you. My customer service process is to send every new client a thank you card within a week of our appointment. Repeat clients receive chocolate chips cookies from DoubleTree Hotel (absolutely to die for). Persons who refer me business are sent gift cards in varying amounts. I also give new clients my business card and a magnet with the same information, something they are less likely to easily loose.
Quality customer service is one more way to set yourself apart and become a successful notary.
Quote:Do what you do so well that they will want to see it again and bring their friends. - WALT DISNEY
3 comments:
A little extra show of appreciation towards our clients goes a long way.
You are so right! Customer service is key to building lasting relationships. Thanks for the post.
I am having a had time breaking into the business. I want to do loan document signing, I also am a Real Estate Agent. I have had a lot of offers from Real Estate Companys but none for notary, does anyone have any suggestions, I am from Glendora Calif.
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