As a notary, your cell phone is your lifeline to receiving new business. If you do not answer your phone then the caller is likely to hang up and dial the next notary on the list.Because our cell phones are so important to our notary business, I am often shocked at how many notaries do not answer their phones.
I recently had a gentlemen tell me that he was surprised to get a live person when I answered my phone. He had tried several other notaries and I was the only one that actually answered his call.
Great customer service not only sets you apart but it also guarantees repeat business. One way to deliver great customer service is make sure your phone is always in ear shot so that you can easily answer your phone.
Even with the best intentions there are times when you are going to miss a call. I have found it extremely helpful to ask in my voicemail greeting that the caller "leave a message as I am able to return most phone calls within 15 minutes."
Being a notary requires that you are available at a moments notice so be sure always keep and answer your cell phone!
Related post - Clarify, Clarify! Before Your Notary Appointment
1 comments:
Excellent observation. Too many notaries screen their calls or have services that would offend a business calling with an assignment.
Email is another weak spot. We have clients to visit our website and send email to notaries and the email bounce because the email address is no longer valid.
Your phone and email are your lifelines to being successful in this business. Make it easy for people to contact you.
Periodically call or email yourself and ask yourself if you enjoyed the experienced. Occasionally, have a trusted friend do the same thing and ask them if they enjoyed their experience.
Remember clients and customers are looking for an experience. The more favorable the experience the more likely they are to continue using your services and send you referrals.
Great post!
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